Shipping policy

Shipping & Delivery:

9.1 Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within 30 days after the date of the Order Confirmation, unless there are exceptional circumstances and except in the case of pre-orders.

9.2 Your order will be delivered to the delivery address that you specify when placing your order. If we are unable to deliver to your delivery address, for example if your delivery address is geographically remote, we will notify you before we accept your order. We reserve the right not to deliver to any country that is prohibited by applicable export laws. Products comprised within the same order cannot be delivered to different addresses.

9.3 The Product(s) ordered will be at your risk from the time you receive the Product(s). Ownership of the Product(s) ordered will also pass to you upon your receipt of the Product(s), provided full payment of all sums due in respect of the Product(s), including any delivery charges, has been received.

9.4 If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.

1. Returns and Exchanges.

10.1 Except for Khoka Coffee limited edition products, gift cards, and store-specific merchandise, which are final sale, we accept Products for returns and exchanges. To return or exchange your Product(s), please email us at info@khokacoffee.com with your name, address, order number and the Product(s) you would like to exchange or return. After we receive your written request, we will respond with further instructions about returning the Product(s) to us. We gladly offer a 7-day refund window for our coffee and a 15 day refund window for our anything in our merch store once delivered. Please send an email to info@khokacoffee.com with your order # and reason for requesting a return or refund so we may help process. Please note that customer is responsible for paying return shipping. Opened bags will qualify for a partial refund. Used merch items will qualify for a partial refund. Limited Edition flavors of coffee do not qualify for a refund. 

10.2 Upon receiving the returned Product(s) from you, we will process any refund due to you as soon as possible. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.